We are a Greek food and beverage importers with a corresponding company in Germany.
We found AGRO GROUP SP ZOO company (https://agrogroupl.com.pl) through a product trading platform in order to source products that it supposedly provided as a super-wholesaler.
We saw their site, we spoke on their company phones.
After exhausting the procedures, where the final cost price of the products was agreed upon, and tthe final prices included the translation costs, we made the deposit through the e-banking of our German company.
Our agreement was that the products would arrive at our company in Athens, without any other charge, (DDP),
As soon as he received the money on the very same day, he asked us for additional money since - as he told us - the products are already (!!!!) at the border of North Macedonia with Greece and should be paid for taxes and insurance and freight and miscellaneous, money which - supposedly - would be returned to us on delivery.
He didn't send us the invoice, only a ridiculous delivery note with a transport charge wanting from us a deposit in a Turkish bank.
Of course, we immediately understood exactly in what situation we fell into.
We backed down and made it clear, both on the discussion channels between us, whats up and by phone, as well as in writing to his email with a corporate letter and we requested the immediate refund of the money we deposited amounting to 3,008.72 euros .
Since then "i will refund today, "I will deposit tomorrow", with various excuses has started...
Now he does not answer our calls and messages and we are trying to find help through the Polish Embassy in Greece and Germany, while our legal department has been taken over, both of the Greek Company that would receive the products having already closed agreements, as well as of the German company where money deposited to the "big merchant" from Poland.
We would like to thanks Embassy of the Poland in Greece for their kindness and help, of course we have already texted the Polish Police, corresponding the EU electronic fraud department. but also to Interpol where we have communicated the case and we are awaiting their actions since we have already sent all the supporting documents and evidence they requested.
Second step, will be finding a lawyer in Poland to take over the case. If they are in Poland...
PS XFM ' All correspondence as well as the company details of the senders of the complaint are available on the site for notification to anyone interested. The complaint has a purely informative nature for consumer protection.
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